Department: WashU IT, Tech Den
Reports to: Tech Den, Assistant Director
Salary/Hours: up to 20 hours/week, $13-$14.50/hr
Position Summary: The Tech Den Level I Tech provides support with student facing tech bench troubleshooting. The successful candidate will be a self-starter, thorough and willing to learn new skills, who will work with full time staff to explore technical support efforts for all graduate, non-residential, international and medical students. On the job training will be provided for the this position.
Job Duties:
- Front line customer support, greeting clients, answering phones and creating incidents in ServiceNow, the records management software.
- Assessing the level of hardware or software support needed.
- Assigning loaner laptops as needed.
- Support Tech Den/University 3D print efforts.
Qualifications:
- Meet basic STaRS hiring criteria: student with at least a 2.5 cumulative GPA, in good academic and judicial standing – upperclassmen and graduate students highly encouraged to apply.
- Ability to quickly learn and apply new technical concepts.
- Ability to multitask.
- Basic knowledge of computers and networks.
- Excellent communication and organizational skills.
- A strong desire to learn.
Department: WashU IT, Tech Den
Reports To: Tech Den, Assistant Director
Salary: up to 20 hours/week; $13.00-$14.50/hour
Position Summary: The Tech Den 3D Print Tech provides a number of different roles in support of 3D technologies for the student population at Washington University. The roles include: operating the Tech Den 3D print service desk, educating the university community in 3D printing topics, providing first-level technical support in response to incident tickets or other requests at the Tech Den Service Desk; performing laptop troubleshooting and maintenance. Opportunities for advancement include Lead 3D print tech positions for qualified 3D Print Techs upon fulfilling role for one year.
Job Duties:
- 3D Print Service Desk
- Print 3D files submitted to Tech Den
- Answer 3D-related communications (Phone, Email, Walk-In)
- Resolve or escalate and 3D printing request tickets via ServiceNow
- Open and close 3D printing area using proper procedures
- Plan and conduct an educational program on a 3D topic of interest in conjunction with other 3D print techs
- Level I Direct Support
- Provide hands-on networking support to students as requested
- Provide direct support to students with their computers or lab computers
- Resolve or escalate incident tickets as assigned
- Service Desk
- Provide support for all equipment at the Service Desk
- Answer communications (Phone, Email, Walk-In)
- Resolve or escalate and document via ServiceNow
- Open and close Service Desk using proper procedures
- Maintain security of equipment and space
- Attend all required meetings and training sessions
- Other duties as assigned
Accountability:
- Print request tickets resolved, and follow-through assured
- Requested prints follow approved departmental guidelines
- Desk opened and closed using proper procedures
- Area security maintained
- Required meetings and training attended
- Inventory levels maintained
- Systems are on-line and secure
Qualifications:
- Experience/knowledge of 3D printers and software
- Demonstrated ability to learn new technologies and software related to 3D printing.
- Experience with Mac OS and Windows
- Office 365 experience
- Demonstrated experience performing laptop troubleshooting and maintenance
- Meet basic STaRS hiring criteria: full time student with at least a 2.5 cumulative GPA in good academic and judicial standing
- Demonstrated customer focus
- Ability to work well independently and as a member of team
- Ability to quickly learn and apply new technical concepts
- Ability to multitask
- Excellent communication and organizational skills
Department: WashU IT, Tech Den
Reports To: Tech Den, Assistant Director
Salary: up to 20 hours/week; up to $25/hour based on experience
Student 3D Print Specialist (Medical 3D Printing and Visualization (AR/VR))
Are you a motivated student with a passion for medical technology and 3D printing? We’re looking for a Student 3D Print Specialist to join our innovative team focused on creating advanced 3D medical models.
Key Responsibilities:
- Segmentation of Medical Imaging Data: Work with patient imaging data (CT, MRI, etc.) to segment and convert them into accurate 3D models for education and research purposes.
- 3D Design & CAD Modeling: Use Computer-Aided Design (CAD) tools to design custom medical models, simulators, lab equipment/adaptors, and more.
- 3D Printing Operations: Operate 3D printers (FDM, SLA, etc.) to produce high-quality medical models. You’ll be responsible for pre-print preparation, calibration, and post-printing finishing.
Required Skills:
- Segmentation: Some familiarity with medical imaging software for segmentation (e.g., Mimics, 3D Slicer).
- CAD Experience: Proficiency with CAD software (e.g., Onshape, Fusion 360, Blender,) for designing functional 3D models.
- 3D Printing: Hands-on experience with 3D printers, including model setup, troubleshooting, and maintenance.
Preferred Qualifications:
- Medical Student with a background in Medical Imaging, Medical Device Design, 3D Printing, Biomedical Engineering, or AR/VR.
- Ability to problem-solve, work independently, and collaborate with students and research teams.
Benefits:
- Gain practical, hands-on experience in the rapidly growing field of medical 3D technology.
- Collaborate with a multidisciplinary team of students, researchers, and physicians.
- Flexible work hours to accommodate schedules.
- How to Apply: Send your resume and portfolio (if available) to mir3dprint@wustl.edu. We are excited to see how you can contribute to advancing medical technology through 3D printing!