We want to make sure you can get assistance as quickly as possible when you need technical help.

Contact us for assistance with laptop purchasing, laptop repairs/loaners, network connectivity issues, email, printing, and software support.

Contact

Phone: 314.935.7100

  • For residential student IT service, press 1
  • For non-residential student IT service, press 2

Email: techden@wustl.edu

Hours

Tech Den Service Desk:
9:00 am – 9:00 pm, Monday – Friday
10:00 am – 6:30 pm, Saturday – Sunday

For off hours support, leave a voicemail and you will be contacted the next day of operations, or send an email to generate a support ticket. For urgent issues, please call 314.933.3333

Appointments: 9:00 am – 6:00 pm, Monday – Friday

Appointments are required for in-person support, machine drop-offs and pick-ups.

You may also request help using the ServiceNow portal options below.

Report an Issue

Report your issue. We will get you back up and running.

Please also use this to report campus wireless coverage issues.

Request a Service

Browse and request items through the service catalog.

WashU IT support hours and initial response times


Are we bearing up to the task?

Let us know how we are doing.

Tech Den Feedback Form

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