Step by Step Guide to Remote Support
- Call Tech Den at (314)-935-7100 and request remote service with our technician. They will stay on the phone with you and walk you through the process.
- Pull up WashU remote support webpage.
- The webpage should prompt you for a session key which our technician will provide you over the phone.
![](https://techden.wustl.edu/files/2023/10/Screenshot-2023-10-16-at-2.56.16-PM-1024x640.png)
4) When you submit the session key, it will prompt you to download the Bomgar software.
![](https://techden.wustl.edu/files/2023/10/Screenshot-2023-10-11-at-1.02.46-PM-1024x640.png)
5) Download the software as prompted.
![](https://techden.wustl.edu/files/2023/10/Screenshot-2023-10-11-at-1.02.09-PM-1024x640.png)
6) When downloaded, the software will pull up a chat box with your technician and prompt you to accept request to control your computer. Click Allow.
![](https://techden.wustl.edu/files/2023/10/Screenshot-2023-10-11-at-1.03.49-PM-1024x694.png)
7) Click grant access accordingly as requested by our technician.
![](https://techden.wustl.edu/files/2023/10/Screenshot-2023-10-11-at-1.03.58-PM-1024x695.png)
8) Sit back and let our technician help you!