We provide technology services to the Washington University student community, with a focus on graduate/professional and non-residential students.
Contact us for any of these services.
We take walk-ins and also provide remote support.
- Basic troubleshooting
- Network Connectivity
- We are here to help students with connection issues with campus WiFi, campus wired network and Eduroam.
- Printing Support
- We provide support with PaperCut application, webpage, and software.
- We provide university printer support.
- We provide university printer connectivity troubleshooting.
- Software Support
- We provide support for all university provided softwares.
- Application Support
- We provide support for enterprise supported software; Outlook, Box, Adobe, etc.
- Virus/malware removal
- Data backup
- Operating system reinstalls
- Hardware diagnostics
- Onsite repair on Dell computers (both in and out of warranty)
- Onsite repairs of Apple computers that are out of warranty
- Repairs and diagnostics for any other window devices that are out of warranty
- Configuring laptops and mobile devices to connect to the University network and email system
- Laptop Lending:
- Students who check in a personal computer at the Tech Den Service Desk for troubleshooting that will require overnight work may borrow a laptop for the period of time that their device is checked in
- Mac and Dell PCs are available
- Students will be asked to sign a form accepting financial responsibility for loss or damage of loaned equipment
- Students must return all Tech Den equipment when they pick up their personal machine
Walk-in access is available for in-person support, machine drop offs and pick-ups.
- 3D printing service
- Can be used for personal purposes or school projects, but school related projects will be prioritized in queue.
- 3D scanning
- 3D consultation sessions with our experts
For additional information, please visit our 3D printing page.
While we provide support for most technology-related problems students may experience, certain things fall outside the scope of our service. This include:
- Support for personal printers and desktop computers
- Setup or support of routers
- Setting up servers
- Cable TV Support