We provide technology services to the Washington University student community, with a focus on graduate/professional and non-residential students.

Contact us for any of these services.

We take walk-ins and also provide remote support.

  • Basic troubleshooting
  • Network Connectivity
    • We are here to help students with connection issues with campus WiFi, campus wired network and Eduroam.
  • Printing Support
    • We provide support with PaperCut application, webpage, and software.
    • We provide university printer support.
    • We provide university printer connectivity troubleshooting.
  • Software Support
    • We provide support for all university provided softwares.
  • Application Support
    • We provide support for enterprise supported software; Outlook, Box, Adobe, etc.
  • Virus/malware removal
  • Data backup
  • Operating system reinstalls
  • Hardware diagnostics
    • Onsite repair on Dell computers (both in and out of warranty)
    • Onsite repairs of Apple computers that are out of warranty
    • Repairs and diagnostics for any other window devices that are out of warranty
  • Configuring laptops and mobile devices to connect to the University network and email system
  • Laptop Lending:
    • Students who check in a personal computer at the Tech Den Service Desk for troubleshooting that will require overnight work may borrow a laptop for the period of time that their device is checked in
    • Mac and Dell PCs are available
    • Students will be asked to sign a form accepting financial responsibility for loss or damage of loaned equipment
    • Students must return all Tech Den equipment when they pick up their personal machine

Walk-in access is available for in-person support, machine drop offs and pick-ups.

  • 3D printing service
    • Can be used for personal purposes or school projects, but school related projects will be prioritized in queue.
  • 3D scanning
  • 3D consultation sessions with our experts

For additional information, please visit our 3D printing page.

While we provide support for most technology-related problems students may experience, certain things fall outside the scope of our service. This include:

  • Support for personal printers and desktop computers
  • Setup or support of routers
  • Setting up servers
  • Cable TV Support